Privacy Policy

Last updated: May 11, 2024

We at Yola-ai (referred to as "Yola," "we," "us," or "our") respect your privacy and are committed to protecting any information we obtain from you or about you. This Privacy Policy describes our practices regarding the personal information we collect or receive about you through our website, application, and services (collectively, the "Services"). This Privacy Policy does not apply to content we process on behalf of our commercial product customers, such as through our API. The use of that data is governed by our customer agreements, which cover access to and use of those products.

  1. Personal Information We Collect We collect the following personal information ("Personal Information") related to you:

  • Personal Information You Provide: If you create an account to use our Services or communicate with us, we will collect Personal Information such as:

    • Account Information: When you create an account on our platform, we collect information associated with your account, including your name, contact information, account credentials, credit card information, and transaction history (collectively, "Account Information").

    • User Content: When you use our Services, we collect the Personal Information you provide to our Services, such as input, file uploads, or feedback ("Content").

    • Communication Information: If you send us a message, we will collect your name, contact details, and the content of your message ("Communication Information").

    • Social Media Information: We have pages on social media sites such as Instagram, Facebook, Medium, Twitter, YouTube, and LinkedIn. When you interact with our social media pages, we will collect the Personal Information you choose to provide us, such as your contact details (collectively, "Social Information"). Additionally, companies that host our social media pages may provide us with aggregated information and analytics about our social media activities.

The Personal Information We Automatically Receive from Your Use of the Services: When you visit, use, or interact with the Services, we receive certain information about your visit, use, or interaction ("Technical Information"):

  • Log Data: Information automatically sent by your browser when using our Services. Log Data includes your Internet Protocol (IP) address, browser type and settings, the date and time of your request, and how you interact with our website.

  • Usage Data: We may automatically collect information about your use of the Services, such as the type of content you view or interact with, the features you use, and the actions you take, as well as your time zone, country, access dates and times, user agent and version, type of computer or mobile device, and your computer connection.

  • Device Information: Includes the device's name, operating system, device identifiers, and the browser you are using. The information collected may depend on the type of device you are using and its settings.

  • Cookies: We use Cookies to operate, manage, and improve our Services and your experience. A "Cookie" is a piece of information sent to your browser by a website you visit. You can set your browser to accept all Cookies, reject all Cookies, or notify you when a Cookie is sent so you can decide whether to accept it. However, rejecting Cookies may, in some cases, prevent you from using or negatively affect the display or functionality of the website or certain areas or features. For more information about Cookies, please visit All About Cookies.

  • Analytics: We may use various online analytics products that use Cookies to help us analyze how users use our Services and improve your experience when using the Services.

  1. How We Use Personal Information We may use Personal Information for the following purposes:

  • To provide, manage, maintain, and/or analyze the Services;

  • To improve our Services and conduct research;

  • To communicate with you;

  • To develop new projects and services;

  • To prevent fraud, criminal activity, or misuse of our Services, and to protect the security of our IT systems, architecture, and networks;

  • For business transfers;

  • To comply with legal obligations and legal processes, to protect the rights, privacy, safety, or property of us, our affiliates, you, or a third party.

Aggregated or De-identified Information: We may aggregate or de-identify Personal Information so that it can no longer be used to identify you and use such information to analyze the effectiveness of our Services, improve and add to the functionality of our Services, conduct research, and other similar purposes. Additionally, sometimes, we may analyze the general behavior and characteristics of users of our Services and share aggregated information with third parties, publish such aggregated information, or make such aggregated information publicly available. We may collect aggregated information through the Services, through Cookies, and through other means described in this privacy policy. We will maintain and use de-identified information in an anonymous or de-identified form, and we will not attempt to re-identify the information, except as required by law.

  1. Disclosure of Personal Information In certain circumstances, we may disclose your Personal Information to third parties without further notice to you, unless the law requires it:

  • Service Providers: To help us meet our business operations needs and perform certain services and functions, we may provide Personal Information to service providers, including hosting service providers, cloud service providers, and other IT service providers, email communication software, and web analytics service providers, among others. These partners will only access, process, or store Personal Information in the course of performing their duties for us, following our instructions.

  • Business Transfers: If we engage in a strategic transaction, restructuring, bankruptcy, insolvency, or service transition to another provider (collectively referred to as "Transactions"), your Personal Information and other information may be shared with counterparties and other parties assisting with the transaction during the due diligence process and may be transferred along with other assets as part of the transaction to a successor or affiliate.

  • Legal Requirements: We may share your Personal Information with government authorities, industry peers, or other third parties, including information about your interactions with our Services, (i) if the law requires it or we believe in good faith that such action is necessary to comply with legal obligations; (ii) to protect and defend our rights or property; (iii) if we determine in our sole discretion that there is a violation of our terms, policies, or the law; (iv) to detect or prevent fraud or other illegal activities; (v) to protect our products, employees, or users, or the public's safety, safety, integrity; or (vi) to protect against legal liability.

  • Affiliates: We may disclose Personal Information to our affiliates, which are entities that control, are controlled by, or are under common control with Yola. Our affiliates may use the Personal Information we share with them in a manner consistent with this privacy policy.

  1. Your Rights Depending on your location, individuals in the European Economic Area, the United Kingdom, and around the world may have certain statutory rights regarding their Personal Information. For example, you may have the right to:

  • Access your Personal Information and information about how it is processed.

  • Have your Personal Information deleted from our records.

  • Correct or update your Personal Information.

  • Transfer your Personal Information to a third party (data portability).

  • Restrict how we process your Personal Information.

  • Withdraw your consent – where we rely on consent as the legal basis for processing, you can withdraw your consent at any time.

  • Object to how we process your Personal Information.

  • Lodge a complaint with your local data protection authority. You can exercise some of these rights through your Yola account. If you are unable to exercise your rights through your account, please send your request to xxxqinc@gmail.com.

  1. Links to Other Websites The Services may contain links to other websites not operated or controlled by Yola, including social media services ("Third-Party Websites"). Information you share with third-party websites will be governed by the specific privacy policies and terms of service of those websites and not by this privacy policy. We provide these links for convenience and do not imply our endorsement or review of these websites. Please contact the third-party websites directly for information about their privacy policies and terms.

  2. Security and Retention of Information We implement commercially reasonable technical, administrative, and organizational measures to protect online and offline Personal Information from loss, misuse, and unauthorized access, disclosure, alteration, or destructive behavior. However, no Internet or email transmission can be completely secure or error-free. Specifically, emails sent to us or from us may not be secure. Therefore, you should be particularly careful in deciding what information you send to us via the Services or email. Additionally, we are not responsible for any interception or interruption of any privacy settings or security measures on the Services or third-party websites. We retain your Personal Information for as long as necessary to provide you with our Services, or for other legitimate business purposes such as resolving disputes, for security and safety reasons, or to comply with our legal obligations. The length of time we retain Personal Information will depend on many factors, such as the amount, nature, and sensitivity of the information, the potential risk of unauthorized use or disclosure, the purposes for which we process the information, and other legal requirements.

  3. Changes to Privacy Policy We may update this Privacy Policy from time to time. When we do, we will post a revised version on this page unless another type of notice is required by applicable law.

  4. How to Contact Us If you have any questions or concerns about this privacy policy, please contact our customer service. Email: xxxqinc@gmail.com

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